Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Urban Clean Professionals.
General Questions
Please let us know if you have pets. This is not an issue for our cleaning teams, however, be sure your pets are crated, on a leash, or otherwise contained when our Urban Clean Professionals team arrives.
Yes! We are insured and bonded and your safety and protection is our top priority. That means your property is always safe with our professional teams. If something goes wrong during your cleaning appointment, you will be the first to know. We are dedicated to taking care of you, so we will do everything in our power to make things right in case something happens.
You do not need to be home for service. You only need to provide access on the day of service. It is very important that you provide some form of access, as a $50 fee will be charged in the event of a lockout.
No, Urban Clean Professionals teams comes prepared with all of the cleaning supplies, equipment, chemicals, polishing cloths, and dusters needed to clean your home.
Scheduling Questions
Just hit the book now button in the upper right hand corner of any page and put in what you're looking for. It will spit out a quote for you on the right hand side or at the bottom of the page on mobile.
There is no contract, ever. Our Quality is Our Contract! You can cancel whenever you want. No pressure to sign up for recurring service and no crazy up-selling when we arrive.
You will not be billed for services until the cleaning is done. This makes it more comfortable for you if for any reason you need to reschedule an appointment with us – you wouldn’t have to to worry about waiting for a refund.
If you need to cancel or reschedule a cleaning appointment, please notify us one day prior to the day of cleaning before 4 pm as this will enable us to manage other processes. We regret that cancellations after that timeframe will result in a charge of $50. On the day of cleaning in the event of a lockout, there will also be a $50 fee charged.
After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you will be expecting us.
Cleaning Questions
Here's a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via the booking page.
We work Monday through Friday, and start our first job at 08:00 am and start the last job at 2:00 pm.
We offer a range of services from weekly cleaning to one-time cleaning to deep cleaning to move-in and move-out cleaning.
Two cleaners are sent to your home. If you're on a recurring schedule, we'll do our best to match you with the same cleaners going forward.
Absolutely. The cleaners go through a screening process that includes a background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.